Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the Bio-Ki Kids website at www.bioki.com.my ("Website") and the purchase of Bio-Ki Kids G.A.P products ("Products"). By using this Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1. About Us
This Website is owned and operated by NUTRILAB MARKETING SDN. BHD. (Registration No. 202501004438 (1605851U)) ("we", "us", "our"), a company incorporated in Malaysia with its registered address at D410 (Room 2), Plaza Bukit Jalil (Aurora Place), 1 Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia. You may contact us via WhatsApp at +60 12-967 9698.
2. Eligibility & Accounts
You must be at least 18 years old to create an account or place an order. You are responsible for keeping your account credentials confidential and for all activity under your account. The information you provide must be accurate and current.
3. Products & Health Disclaimer
Bio-Ki Kids G.A.P is a food/health supplement, not a medicine, and is not intended to diagnose, treat, cure, or prevent any disease. Information on the Website is for general information only and is not medical advice. Always read the label, follow the recommended dosage, and consult a qualified healthcare professional or paediatrician before use, especially for children under 2, or children with medical conditions, allergies, or taking other medication.
4. Orders & Pricing
All prices are shown in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to accept or decline any order. A contract is formed only when we confirm your order. Product images are for illustration; actual packaging may vary.
5. Payment
Payments are processed securely through our third-party payment provider (Billplz), supporting FPX online banking and cards. We do not store your full card or banking credentials. Your order is confirmed once payment is successfully received.
6. Shipping & Delivery
We deliver within Malaysia. Estimated delivery: West Malaysia 2–4 working days; East Malaysia (Sabah/Sarawak) 4–7 working days. Free shipping applies to orders above RM 80. Delivery timelines are estimates and not guaranteed, as they depend on third-party couriers.
7. Order Cancellation
You may request to cancel an order before it has been shipped by contacting us with your order number. Once an order has been shipped/handed to the courier, it can no longer be cancelled and is subject to our Returns policy below. We also reserve the right to cancel an order (for example, out-of-stock items or payment issues); where a cancelled order has been paid, it will be refunded in accordance with clause 9.
8. Returns
Due to the nature of health/food products, we accept returns only for sealed, unopened items within 7 days of delivery, or where the item received is damaged, defective, or incorrect. To request a return, contact us (or use the "Request Return" option in your account) with your order number and photos where applicable. We will review each request and notify you of the outcome. Returned items may need to be sent back to us before a refund is approved.
9. Refunds
Approved refunds are made to the customer for the amount paid. Please note that FPX online-banking payments are non-reversible under Malaysian banking rules; refunds for FPX payments are therefore made by bank transfer / DuitNow to a bank account you provide, and you agree to provide accurate bank details for this purpose. Card payments may be refunded to the original card where supported by our payment provider. Refunds are normally processed within 7–14 working days after approval. Shipping fees are non-refundable once an order has shipped, except where the return is due to our error (damaged, defective, or incorrect item). Any loyalty points, vouchers, or rewards granted on a cancelled or returned order will be reversed.
10. Loyalty Points & Vouchers
Loyalty points, tiers, and vouchers have no cash value, are non-transferable, and may be modified, reversed, or withdrawn at our discretion (including when an order is cancelled or returned). They apply only to purchases made through this Website.
11. Intellectual Property
All content on this Website — including text, logos, graphics, and product images — is owned by or licensed to us and may not be copied or reused without our written permission.
12. Limitation of Liability
To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of the Website or Products. Nothing in these Terms limits liability that cannot be excluded under Malaysian law.
13. Privacy
Your personal data is handled in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (Malaysia).
14. Changes to These Terms
We may update these Terms from time to time. The version published on the Website at the time of your order applies to that order.
15. Governing Law
These Terms are governed by the laws of Malaysia, and any disputes are subject to the exclusive jurisdiction of the Malaysian courts.
16. Contact
For any questions about these Terms, contact us via WhatsApp at +60 12-967 9698.
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